Shipping and Returns
Shipping Policy
Processing Time
All book orders are processed within 3 business days. Handmade stuffed animals will take 2-3 weeks to make to order before shipping. Please note that processing time is separate from shipping time, and we do our best to get your order out as quickly as possible!
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the weight of your order and your location. We ship using USPS for reliable delivery. Estimated delivery times are as follows:
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Domestic (within the U.S.): 2-6 business days
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking information so you can keep an eye on your package’s journey to you.
Lost or Stolen Packages
We are not responsible for packages lost or stolen once they are in the hands of the carrier. However, if your package hasn’t arrived as expected, please reach out, and we’ll do our best to assist you in locating it.
Contact Us
If you have any questions about your order or our shipping process, don’t hesitate to reach out at thegrimmtoymaker@gmail.com. We’re here to help!
Return & Exchange Policy
No Return Policy
All sales are final. We do not accept returns, exchanges, or provide refunds for any products.
Why No Returns?
As a small, independent business, we strive to create high-quality, handmade items that are crafted with care and attention to detail. Each piece is unique, and we hope that you find as much joy in owning it as we did in creating it!
Order Concerns
If your order arrives damaged or incorrect, please reach out to us within 7 days of receiving your package, and we will work with you to resolve the issue. We may request photos of the damage to assess the situation.
Contact Us
For any questions or concerns about your order, feel free to contact us at thegrimmtoymaker@gmail.com. We’re here to help!